Warranty & Service
CookTek® is proudly offers reliable and durable commercial foodservice equipment. However sometimes things go wrong and service is required to correct a manufacturing defect, or repair a unit which has broken down in service.
There are two main scenarios – in warranty and non-warranty. The terms, conditions and process for both scenarios are set out below:
Limited Warranty Statement - USA & Canada Only
All commercial cooking and holding equipment manufactured by CookTek is warranted against defects in materials and workmanship for a period of three years from the date of shipment from CookTek’s factory. All non-electrical equipment such as pans, bags, and pellet assemblies are warranted against defects in materials and workmanship for a period of 90 days from the date of shipment from CookTek’s factory.
IMPORTANT! A valid proof of purchase, and Serial Number (s) showing date of purchase is required to
obtain Warranty Service.
This warranty is for the benefit of the original purchaser and is non-transferable. Any defects in materials or workmanship, which are brought to the attention of CookTek by written notification within the aforesaid warranty period will be repaired or replaced, at CookTek’s discretion, with new or recertified products or parts. THIS IS THE SOLE REMEDY FOR ANY BREACH OF THIS WARRANTY. IN NO EVENT WILL COOKTEK BE LIABLE FOR DAMAGES OF ANY KIND, WHETHER DIRECT OR INDIRECT, SPECIAL OR CONSEQUENTIAL. THIS WARRANTY IS THE COMPLETE AND ONLY WARRANTY, EXPRESS OR IMPLIED IN LAW OR FACT, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, SUITABILITY, QUALITY, OR FITNESS FOR ANY PARTICULAR PURPOSE. THIS WARRANTY DOES NOT INCLUDE ANY THIRD PARTY INSTALLATION, REMOVAL OR DAMAGE COSTS including (but not limited to) LABOR, MATERIALS AND TRAVEL FOR CAULKING IN DROP-IN (“BUILT-IN”) UNITS, OR REPAIRS / REPLACEMENT OF FUSES, BREAKERS, MILLWORK AND / OR COUNTER-TOPS).
This warranty is void if it is determined that upon inspection by CookTek or one its Authorized International Distributor s that the equipment has been modified, misused, misapplied, improperly installed, or damaged in transit or by fire, flood or act of God. Broken Glass-Ceramic tops are considered abuse and are NOT covered. Warranty will be considered void if the serial nameplate has been removed or defaced or if the unit has been opened or modified in any way or service has been attempted by unauthorized personnel.
The prices charged by CookTek for its products are based upon the limitations in this warranty. Seller’s obligation under this warranty is limited to the repair of covered defects without charge by CookTek or one of its Authorized International Distributors
This warranty is valid in the continental United States of America (USA) and Canada only. It is valid only if purchased through an authorized Cooktek Representative or Dealer. To receive Warranty Service in the USA, please call CookTek’s Customer Service Department (1-888-266-5835, or (312) 563-9600). A Returns Authorization (RA) number will be issued along with instructions for returning goods for service (or their replacement). The RA number must be written clearly or printed on the outside of the return shipping container, or on the address label when returning units for service. Units received without an RA number will be refused at our shipping dock and may encounter a delay in service. Units must be taken or shipped to the factory with transportation charges prepaid for service. CookTek will provide return freight. If instead, the unit(s) is handled under CookTek’s Advanced Replacement (ARP) program, CookTek will pay for shipping both ways, but the unit(s) being replaced must be returned. Instructions and alternate courses of action will be provided by Customer Service. Please save all packaging materials for possible use in shipping. CookTek assumes no liabilities whatsoever for any damages incurred in transit. PLEASE BE SURE TO USE ADEQUATE PACKAGING AND A RELIABLE SHIPPING METHOD OR, IF USING THE ARP PROGRAM, USE THE SAME BOX THE REPLACEMENT UNIT ARRIVED IN FOR THE RETURN.
OUTSIDE THE USA AND CANADA
CookTek offers NO warranty outside of the USA and Canada. Warranty is offered and performed at the discretion of CookTek’s local Authorized International Distributor. Contact details can be found at www.cooktek.com/find-rep, or by calling +1 (312) 563-9600.
For additional information and other details concerning warranty, please contact our Customer Service Department at:
CookTek Induction Systems, LLC
In the USA, Tel: (888) COOKTEK, 1-888-266-5835 • Fax: 1-888 266-5329 • www.cooktek.com
Outside the USA, Tel: +1 (312) 563-9600 • Fax:+1 (312) 432-6220
In the USA, CookTek® offers flat-fee, return to factory based service. Call 1-888-266- 5835 for current rates, terms and conditions and to arrange for the service. An RA (return authorization) number is required. DO NOT send products back without one as they will face either refused delivery or extensively delayed processing.
Outside of the USA, CookTek® offers service through its appointed and authorized distributors. Use the map on our Rep Finder page to locate your local distributor.
Both warranty and non-warranty returns in the USA may take advantage of CookTek®’s ARP (Advance Replacement Program).
The ARP is an optional program whereby CookTek® will send a replacement unit in advance, in exchange for the defective unit. Call CookTek® Customer Service at 1-888- 266-5835 to arrange, or download and complete the form below. A credit card number is required to act as security until the defective unit is returned. No charges are made if under warranty conditions unless a unit is not returned. A flat fee applies for non-warranty work. Call 1-888-266-5835 for current rates, terms and conditions and to arrange for the service. Have a card available when you call.
The shipping carton, inner carton and packaging materials in which the replacement product(s) arrived should be used for returning the defective unit(s). Damage due to improper packaging will void any warranty and/or delay repairs due to the shipping claims process. *PLEASE KEEP RECORD(S) OF ALL SHIPPING INFORMATION!*
To take advantage of the ARP program please read the following details carefully and then fill in contact information, sign, and fax back to Cooktek at 1-888-266-5329 (or 1- 312-432-6220.)
It is important to follow the instructions below to avoid unnecessary charges to your account. A replacement unit cannot be sent until this signed agreement is received by Cooktek.