Our customer service mission is to consistently exceed expectations and keep our customer’s facilities operational. To accomplish this, we offer the Advance Replacement Program (ARP). For a flat fee CookTek will send a permanent replacement unit in advance and include a pre-paid return label to return the defective unit. If the unit is in warranty, we offer this service at no charge as long as the defective unit is returned within 10 days and is determined to have failed under the terms and conditions of the limited warranty. To initiate a replacement, complete the form below and a CookTek representative will get in touch with you.
Click here to view CookTek’s warranty.