All sales are final. At its sole discretion, CookTek will consider returns on purchases made within the past 60 days. Requests for returns must be made in writing to firstname.lastname@example.org and must include the serial number, invoice number, and reason for return. If approved CookTek will provide a Return Merchandise Authorization (RMA). Goods must be in their original packaging, in new/un-used condition and must be accompanied by the RMA paperwork. Units returned in any other condition, may be deemed invalid for credit. A 25% restocking fee will be applied to all returns.